Refund, Cancellation & Transfer Policy
Document Version: 1.0 • Transparent Educational Commercial Terms • Zero Dark Patterns Policy
1. Commitment to Fair Commercial Practices
In strict adherence to the Consumer Protection Act, 2019 and the guidelines against misleading advertisements and dark patterns issued by the Central Consumer Protection Authority (CCPA), SiksaTech maintains transparent, upfront commercial policies without hidden deduction penalties or automatic recurring lock-ins.
2. Online Courses & Cohort Mentorship Programs
| Cancellation Window | Eligibility Condition | Refund Entitlement |
|---|---|---|
| Within 7 Days of Purchase | Less than 25% course modules accessed; no certificate issued | 100% Full Refund (Zero deduction) |
| Day 8 to Day 14 | Less than 50% course modules accessed | 50% Pro-Rata Refund or 100% Free Batch Transfer |
| After 14 Days / >50% Course Complete | Course substantially consumed or completed | Non-refundable (Lifetime archive access preserved) |
3. Hardware Kits & Physical Electronics Store
- Dead On Arrival (DOA) / Defective Parts: Any sensor, board, or component found non-functional within 14 days of delivery will be replaced immediately at 100% zero cost to the student, including return courier charges.
- Unopened Kit Returns: If you change your mind, complete unopened kits in factory-sealed condition may be returned within 10 days of delivery for a refund (less actual third-party courier shipping fee).
- Missing Component Claims: Claims for missing items in a kit must be notified via photo/video within 48 hours of package unboxing.
4. Institutional STEM Lab Contracts
Turnkey STEM innovation lab installations, educator training cohorts, and institutional school licensing are executed under formal Master Service Agreements (MSAs). Milestone payment schedules, acceptance testing criteria, and institutional warranties are governed exclusively by the specific executed contract.
5. Payment Gateway & Refund Processing SLA
Once an eligible cancellation is approved by our billing team:
- Approval Time: Within 24–48 business hours of ticket submission.
- Gateway Crediting: Electronic funds reversal is initiated via our RBI-authorized payment gateway partner (Razorpay / UPI / NetBanking / Cards).
- Bank Settlement: Funds will reflect in your original funding account within 5 to 7 banking business days, depending on your card issuer or bank.
6. How to Request Cancellation or Batch Transfer
To submit a cancellation or batch rescheduling request, send an email to support@siksatech.in with your registered email, Order/Enrollment ID, and registered phone number.